Mission Statement - Library - University of Canterbury

Mission Statement

To Guide People to the Creation and Discovery of Knowledge

The University of Canterbury Library serves the University’s people and communities to provide information and skills for current and lifelong learning needs by:

  • facilitating access to information and knowledge
  • teaching information literacy skills
  • developing a well-balanced undergraduate and research collection
  • providing an environment conducive to learning

The principles of the Treaty of Waitangi inform all services at the University of Canterbury Library. These principles are kāwanatanga, tino rangatiratanga, protection of rights under the Treaty, partnership as a principle of mutuality and participation to ensure equitable access. As a university library the core work we dois the provision of information resources and services, with the goal of providing equitable outcomes for our communities to meet lifelong learning needs.

Our values:

Whakahoahoa – Partnership
We work collaboratively to build the trust needed for respectful, genuine relationships with our community, with particular recognition of Ngāi Tūāhuriri as mana whenua.

Manaakitanga – Caring for People
Our relationships are based on respect and caring for every person.

We act with honesty and integrity and communicate openly. We are clear about our intentions and act in good faith. We take responsibility for our decisions and actions.

We acknowledge that each person has different beliefs, viewpoints and knowledge. We believe that through valuing this diversity and working inclusively, we can get the best results together.

Kotahitanga - Unity and Teamwork
We work together and share our knowledge openly, recognising that we can achieve more together than we can on our own. We consider the impact of our actions on each other and on the team and the Library as a whole.

Ako me te Mātauranga – Learning and Knowledge
We support the pursuit of education, life-long learning and scholarship. We recognise that cultural frameworks shape knowledge and we respect knowledge as a taonga passed from generation to generation in accordance with tikanga.

Kaitiakitanga – Guardianship
We treasure and protect our collections as resources for learning, teaching and research now and in the future. We apply tikanga Māori to our Māori collections.

Core Services

  • comprehensive relevant print and digital collections to meet the teaching and research needs of the University.
  • networked access to a range of digital information services
  • robust and reliable IT systems and support services
  • range of effective information literacy training opportunities
  • information services delivered in a manner appropriate to meet the diverse needs of the University community
  • customer-focused borrowing and reserve services facilitating easy access to materials
  • interloan services providing ‘just-in-time’ access to global information
  • physical environment conducive to learning and research
  • up-to-date physical and virtual guides to information, services and facilities

Service Standards

The University of Canterbury Library offers customers the following commitment.

Service - courteous, prompt, accurate and responsive

Access - timely, convenient and equitable

Information and collection resources - relevant, high quality, current and accurate

Quality instruction - provided to locate and use our resources and services

Environment and physical resources - well maintained, conducive to study and research

Continuous improvement of library resources and services.

We need your feedback...

This Statement outlines the service that we are striving to achieve within the limits of the available resources.