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Wednesday, October 14, 2015

Wireless printing instructions for mac

Your comment: Hello! Is there any chance a guide could be put up for installing wireless printing on macs? Or if it already exists could a link be provided? Would be hugely appreciated!
Library response: ICT have responded to your query - "Previously we had standard instructions posted on our IT website. This was when MacOSX Versions 10.5/6/7/8/9 were the norm and everything worked uniformly and fine. However, in the advent of versions 10.10 (Yosemite) and the latest 10.11 (El Capitan) which are now prevalent on student Mac's, there has been a dramatic change in their behaviour when installing network printers. They are becoming more and more complicated and procedure/s may vary significantly from one computer to another. For instance, we have cases where the printers were perfectly working on a specific MacOS version until the latter was updated to a newer version or by just downloading a specific piece of update. In which case, we need to troubleshoot the problem on the machine and re-install the printer using a different method.

Under these circumstances, we cannot post a standard procedure at this stage. We advise users to bring their Macs to the Service Desk for the network printer installation."

Kind regards
Isabel Milward
Team Supervisor

EPS Library is too warm

Your comment: : Hi there, just thought i would let you know it has come to my attention that many students have stopped studying in EPS because it is too hot. Is there any way the heating could be reduced slightly? even on the cooler days with the windows open it is quite stuffy. Sorry to be a grouch.

Library response: Thank you for your comments concerning the heating at EPS Library. The University Campus is heated on a boiler, and the heating in each building is determined by outside sensors that respond to the air temperature. The heating system itself is completely shut down over summer as it is less likely to be needed, and can be maintained. We are having a warmer patch now that we have had in previous years and this makes our buildings a bit too warm. Other years, we have a cold spell and they are not warm enough.

I will contact the heating engineer and ask if there is any option to cool EPS Library, but in the mean time, please consider some areas in the library which don’t get so much direct sun – eg the silent room on Level 3, or the study areas on Level 1 behind the mobile shelving. These stay cooler for longer. I will also ask staff to monitor this and if they are able to keep the outside doors in the foyer open to allow a breeze through then they can do this.

Kind regards
Isabel Milward
Team Supervisor

Tuesday, October 13, 2015

Library food policy

Comment/suggestion: I would like to report a complaint. I was told by librarian today that I was unable to take my fried rice into the library and this meant that I had to leave my rice outside, race inside to collect all of my belongings that I was hoping to return to and then go and eat it outside. Whilst eating my rice on the steps at the top of the stairway to the library I was passed by numerous people walking into the library with chips and rice and frappes etc, and none of them were stopped. Imagine how I felt sitting outside by myself eating my rice whilst people were walking into the library with bags of hot chips. In fact, whilst typing out my complaint I have been passed by people eating "hot, smelly foods". I went and queried this with the man behind the desk who simply said, 'unfortunately we can't monitor this effectively'. Well, I'm not entirely sure I care. I was made to go and sit outside with my things with my rice whilst an assortment of others happily went into the library. I feel that I was treated poorly, well, disgustingly, if I'm completely honest. And the response that I got from the dude behind the desk was blunt, rude and unacceptable. Sort it out. Thank you,

Library response: The library has a food policy which is displayed on posters on all floors. Hot, smelly or messy foods shouldn’t be consumed in the library as it is a risk to our library materials and equipment and also a disturbance to other library users. I appreciate that you feel you were unfairly treated. We recognise that there are currently difficulties in consistently applying the food policy and apologise that you felt singled out.

The Library Management team will be reviewing the food policy over summer with any recommendations in place for the start of the 2016 academic year. This should provide improved options for students wishing to bring food into the library as well as clarity of the policy and management of it.

Please get in contact with me if you would like to discuss any of this further.
Kind regards
Isabel Milward
Team Supervisor

Monday, September 21, 2015

Changing Printers

Comment/suggestion: It would be nice if the PC that I logged in can detect nearby printer, without the need to repeatedly changed the printer. My print request got sent to the educational library multiple times because I was in a hurry. Thx :)
Library response: Thanks for your suggestion. I have forwarded this to ICT staff for their response. In the meantime, if you send your printing to another library please come to the Info Desk and we can help you out.
Kind regards
Isabel Milward
Team Supervisor

Monday, August 24, 2015

EPS Library shut on Saturday 29th August

We apologize for the inconvenience. There will be no power to the building that day so the EPS Library will be closed all day Saturday 29th August.
The Central library will still be open as usual (10am - 5pm) and welcomes you all to study here instead.

Tuesday, August 11, 2015

Books in high demand

Comment/suggestion: I have a suggestion about High Demand books. Since a book is listed as "high demand" that means many students are trying to share and use it. Perhaps we can make the High Demand books for use only in the library? Or perhaps one can borrow it for a few hours each time? The book that I am trying to flip through is on High Demand, but it is always circulating among the Distance students. Perhaps when a book is reserved under High Demand by an instructor and there are many distance students enrolled in the course, the library can purchase another copy of it?

Library response: When the library is are aware that there is demand for a book from both campus and distance students we do try to ensure that we have more than one copy, and that one or more copies of the title is kept available on 3 hour loan so that all students have quick access to this. If you are having difficulty obtaining a copy of a book in the high demand collection, please ask at the Info Desk in the library or email the library, and they can assist in resolving the situation.


Kind regards
Isabel Milward
Team Supervisor

Monday, July 20, 2015

Reccomendation of book for purchase

Comment/Suggestion: This book is recommended for acquisition by the library: Title: ROMAN LAW AND THE ORIGINS OF THE CIVIL LAW TRADITION
Author: MOUSOURAKIS, George
Publisher: SPRINGER, New York, London and Heidelberg
Publication Date: January 2015

Library response: Thanks for your recommendation of a book to purchase for our collection. I will pass this to our acquisitions team for their attention. Another time, should you wish to refer items to us for purchase we have an online form you are welcome to use: http://library.canterbury.ac.nz/collserv/recommend.shtml
Best wishes
Isabel Milward
Team Supervisor

Thursday, July 02, 2015

Cleanliness of Computer Desks

Suggestion/Comment: Hi there, I often study on level 4 in the central library and noticed that the computer desks are dirty with finger prints etc. Especially during winter when people have colds it would be great if we had disinfectant spray and tissues to wipe the desks before we use them. Kind of like in the gym. I am not aware that there is such a facility, if there is I'd like to know about it. Thank you. Julia

Library Response:

Kia ora Julia,

Thank you for your suggestion via the Library website regarding the computer desks. I referred it onto Nathan Wain, from IT who manages the computers in the library and he has replied as follows:

Hi Julia,

We certainly want to keep the library workstations clean. We do have a roster for cleaning our lab areas, but I think you're right that an having cleaning products available to use at any time would be useful. In the short term I'll arrange for the cleaning staff to make sure those desks are wiped down. And I'll endeavour to organise some cleaning products at the desks, available for anyone to use.

Hope that helps,
Nathan.
ITS Workrooms


The library will also look at the cleanliness of the desks it provides as we also need to be doing everything we can to combat the spread of colds and flus. I will contact the cleaning team and investigate providing cleaning products.

Ngâ mihi,
Fiona Tyson

Customer Services Co-ordinator

Tuesday, March 24, 2015

Cleanliness of Computers

Suggestion/Comment:
Kia ora,

I'm using a Central Library computer on the ground floor and the desk, mouse, and keyboard are sticky. It's gross. This got me to thinking...
The Library (and all the other student workrooms with shared computers) should have a spray bottle of disinfectant and a wee box of cleaning rags at the end of each block of computers so we can wipe stations down before/after use. This would help to curb the rampant spread of viral illnesses on campus. It's routine at gyms so why not here? Hands are a common way to spread disease!

Cheers,
Hazel.

Library Response:
Kia ora Hazel,

Thank you for the suggestion. I have forwarded your email onto the IT team for a response. I will update this page with their response asap. In the meantime, hand sanitizer is available on the Information desk for students' use.

Ngâ mihi,
Fiona Tyson
Customer Services Co-ordinator

Update:

I'm happy to clean up any desktops that suffer a spill, and replace the keyboard/mouse if necessary. I do have spares:)

We also have our casual staff cleaning a bench or two of PC's each evening in the Library. But it can be hard sometimes to spot where a spill might have happened, so please let us know the name-tag on any messy PC and we'll attend to it right away.

I will raise this at the group meeting, and see what we can do about cleaning equipment being available about our computer spaces.

Nathan Wain
ITS Workrooms

Tuesday, March 17, 2015

Suggestion: This year I have now seen three people fall down on the library stairs that connect levels 2 and three. Two of these falls included people sliding face first down, which could have been extremely serious.

I just want to know if you can get someone to have a look at them and make them safer. While this could be difficult to do, it could prevent someone from seriously hurting themselves, thanks.

Name: Daniel

Library response: Thanks Daniel for contacting the library about this. We are also very concerned about the spate of falls on the stairs between Level 2 and 3 and would not want our library users to be involved in any avoidable accidents. I have met with a representative from the Health and Safety department and Engineering Services to consider what might be causing these falls; we have put some temporary measures in place while more permanent solutions are developed and will be monitoring this situation closely.

Regards
Isabel Milward
Team Supervisor

Tuesday, March 10, 2015

Squeaky Door

Suggestion/Comment: The door on level 9 at the NE end is very squeaky and annoying for those using the computers beside the lifts. Please can it be oiled. Thanks
Julia

Library Response: Kia ora Julia,

Thank you for letting us know about the squeaky door - they definitely are very annoying when you are trying to study! This has now been fixed. Please let us know if it continues to be a problem.

Kind regards,
Fiona Tyson

Customer Services Co-ordinator
Central Library

Monday, October 06, 2014

Quieter study areas?

Suggestion/comment: Is their any way the library could possibly use office like booths in the quiet floors which help promote individual study and stop distractions too. Someone from one of my classes who comes from a different university said they have booths which she says makes life easier when studying on quiet floors. I think its a great idea, we all pay money to study here so we should be offered this type of service.

Library Response: Thanks for your feedback to the library.

At present we have some study carrels available in the Central Library on Level 11, Level 8 and Level 4, and in EPS Library on Level 3, which act as study booths. We have also trialled a more modern study booth in 2013, but did not receive the funding to proceed at this time. We are always interested in developing and maintaining a variety of study environments for students, within the confines of budget.

Regards
Isabel Milward
Team Supervisor

Tuesday, September 02, 2014

Suggestion/comment: I was wondering if it was possible to change any of The Law of Torts in New Zealand (Stephen Todd, 6th ed) to 3 day loan instead of 3 hour loan?

Library response: Unfortunately this textbook supports a course with a very large class, and so the item is maintained in our 3 hour loan collection to ensure that as many students as possible have access to it. Copies of previous editions are in the general collection and can be borrowed for longer.

Regards
Isabel Milward
Team Supervisor

Friday, August 29, 2014

Opening Hours at Education Library

Suggestion/Comment: Was wondering if it is possible for the education library to be open later than already or some time on a weekend morning. I am a primary teaching student on placement and I find it hard to access the resources I need when the library shuts so early and is not open on the weekends. We are not able to access the resources at a time when we need them.

Library Response: The decision to close the Education Library at 6pm Monday-Thursday and on Saturday and Sunday was made as a result of feedback from students who wanted a later opening of libraries in the evening including greater access to study space, pc’s and collections. As Education Library had the lowest level of use in the evenings and weekends, it was decided to reduce these services to enable us to increase services at Central Library.

All library staff, and particularly those at Education Library, can help you get the resources that you need, when you need it. You can request material and have it sent to another library for you to collect at a convenient time or we could arrange to post the items direct to you at home. Staff are also able to browse areas of the collection for you and then arrange for material to be sent to the Central or EPS Library for collection or again posted out direct. The Kotuku pc workroom at Dovedale remains open 24 hours, 7 days a week, as well as other ICTS workrooms on the Ilam Campus, for you to use for study and for printing.

Please let us know how we can assist you, we are always happy to help.
Kind regards
Isabel Milward
Team Supervisor
Customer Services Team

Wednesday, August 06, 2014

Suggestion/comment:
Has the university considered putting blinds on the windows on the floors in James Hight? I work in the quiet study floors but find the bright glare from the sky hard on the eyes when working at a desk facing the window and sometimes gives me a headache. I was recently working at the law library in Wellington and they had blinds that you could adjust - what a difference it makes! It would be wonderful if blinds might be considered for James Hight study floors also.

Library Response:
Thanks for your feedback. It would be extremely expensive to install blinds to the affected windows in the Central Library, and outside the scope of the current budget. I will ensure that Engineering Services, who maintain our buildings, are aware of this issue and in the future can give this some consideration. In the meantime, if you are affected by sun-strike whilst studying the best option would be to relocate to a study area in the centre or other side of the floor.

Kind regards
Isabel Milward
Team Supervisor
Customer Services Team