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Wednesday, April 16, 2014

Upstairs disabled male toilets level 7 and "please pack up voice"

Suggestion/Comment
Hi I have a concern about the level 7 disabled toilets in James Height. The door does not lock properly and so any persons who cannot use the general male bathroom must find an alternative level to use. There is a possibility this is the case in other disabled toilets.

Secondly I was wondering if it were at all possible to change the pack up the library is closing voice. This is outdated and needs to be more relevant. Right now it is a scratchy recording of a male who doesn't reflect the vibrancy of the library. It would be a great idea to have a competition for students and staff to who can create the most inventive and humorous (with in parameters) the library is closing spiel and get to recorded for this to be played for a year with a cool incentive for the winner.
Jo

Library Answer
Hi Jo
Thank you for your feedback.
A job has been logged with Facilities Management to repair the lock to the Accessible Male toilets on Level 7 as soon as possible.

We would like to change our closing message as well, and are currently investigating our options. I will pass your suggestion for a competition regarding the message content to library management for consideration.

Kind Regards
Fiona Tyson
Customer Services Co-ordinator (Central Library)

Monday, April 07, 2014

Lights on Level 8, Central Library

Suggestion/Comment

The lights on level 8 have an annoying habit of turning on and off. In the evenings this is a bit annoying as one minute its light and you can see what your typing and the next its dark

Library Answer
Thank you for letting us know there is an issue with the lights on level 8 of the Central Library. We have contacted Facilities Management and asked them to come and inspect the lights as they shouldn't be going off like that.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Monday, March 10, 2014

Noise in the library

Suggestion/Comment
I have had to move 4+ times from my library seats on levels 4, 8 and 10 due to other students sitting near me whispering and giggling in the central library. I find loud, constant whispering highly distracting and none of the occasions involved whispering about university work. It would be really helpful if you could create an "individual" level where only individuals are allowed to study. Or perhaps put up signs that say "no whispering". Groups of two or more could perhaps study on the discussion room levels?
Thanks for your time,
Kind Regards
Holly

Library Answer
Hi
I'm very sorry to hear that your study has been disrupted by other students in the Central Library. We have group study areas on Level 2 and 3, and discussion rooms on a number of floors and our silent areas (Level 6-11) are meant to be just that, silent. If you experience anything other than that, please let library staff know and they will respond immediately. You can contact library staff using AskLive, at the Information Desk, or as they are roving in the building when you can ask for their assistance.

Kind Regards
Isabel Milward
Team Supervisor-Customer Services

Wednesday, March 05, 2014

Moving printers

Suggestion/Comment
Since the beginning of the University year, some printers seem to sprout legs and move between floors. The printer conveniently located on the sixth floor was moved within twenty four hours to the seventh floor and is not connected. Apparently, the fourth floor printer is due to move. Some people are not on the second floor which has at least four printers and do not appreciate going up and down in the lift or stairs.

Library Answer
Thank you for your comment regarding the library printers. The printer/photocopier on Level 6 has been moved to Level 7 in response to student feedback. Students indicated that it was better to have this near the primary resources for law, which are not able to be issued and are often extremely large and heavy. Currently we are awaiting ICTS to connect it on Level 7 and expect this to happen shortly.
I have checked with the ICTS staff in the Central Library and they are not aware of any plans to move the Level 4 printer.

Isabel Milward
Team Supervisor-Customer Services

Lack or absence of heating in James Hight

Suggestion/Comment
I have already told a librarian about this issue who will pass it on to the appropriate person. I have been on the 6th floor of the Central library for at least two hours since the beginning of the University year. I dress according to the weather conditions and I am surprised to find that the heating system is inefficient and ridiculous. It is always colder than it should be, whether the weather is hot or cold. I even asked a librarian if I could open a window and to warm the area and this was more effective. You can actually feel the air-conditioner dehydrating you and I think I could be getting sick as a result of the library not delivering on its services. I also have reason to believe the heaters are not on as they feel cold to the touch. I am an International student and expect my environment to be one that is conducive to study. I do need a response, I would just appreciate the issue being resolved as some other students may, too.


Library Answer
Engineering services are doing their best to direct warmth to optimal places across campus, however systems as complex and large as that at the University of Canterbury, can't be turned on and off with a switch. We apologise that our libraries are not as warm as you expect. Some areas are warmer than others, for example Levels 2 and 3 of the Central Library, EPS Level 1 and Level 3 silent room, Education Library Level 2. The weather is unseasonably inclement at the moment and I can assure you that all University staff are doing their best to manage the issues this is causing.

Lisa Matthews
Customer Services Co-ordinator (Education Library)

Library Heating

Suggestion/Comment

It would be great if the library staff had some control of the heating in the library. Since our summer has come to an abrupt end this year and winter seems to have already approached us, the library is a VERY cold place to be, with students wearing three/ four layers while they study in attempt to stay warm. If the library staff had more control of this, considering our bi-polar weather patterns in CHCH, this would facilitate our studying as students :)

Library Answer
Engineering services are doing their best to direct warmth to optimal places across campus, however systems as complex and large as that at the University of Canterbury, can't be turned on and off with a switch. We apologise that our libraries are not as warm as you expect. Some areas are warmer than others, for example Levels 2 and 3 of the Central Library, EPS Level 1 and Level 3 silent room, Education Library Level 2. The weather is unseasonably inclement at the moment and I can assure you that all University staff are doing their best to manage the issues this is causing.

Lisa Matthews
Customer Services Co-ordinator (Education Library)

Monday, March 03, 2014

Quiet Study zones not so quiet after all

Suggestion/Comment

Surely a library can return to being just that, a library. A place of silence, to read, study, learn. I am stunned at the noise levels in the library. It would be great if the university invested in some large, tall intimidating patrol officers for about four weeks who simply asked people to leave if they actually wanted to socialise instead of study. Go to a cafe or the bar if you want to talk about boys and girls and your weekend and the great party last night. Some people are paying a lot of money for their education and deserve a library to study at.

Library Answer

Thank you for your comment about noise in the silent zones of the library.
Iím sorry that youíve been encountering noise in our silent areas. Iím not sure which library youíve been trying to study in, but each library does have an area dedicated to silent study. In you are encountering people making noise in these areas, please do let the librarians know.
You can do this by approaching an information desk or by going on AskLive.
We are happy to respond to any noise complaints. Group zones and discussion rooms are available for those who would like to talk.
Our apologies again and please do let us know if you experience any noise in a silent study zone in any of our libraries.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Wednesday, February 26, 2014

New Library Hours

Suggestion/Comment

I'm really frustrated to see that the library hours for the Dovedale campus have shortened, and is now closed on the weekend during the academic year.

I believe this is going to be a huge hindrance to students. There is many local FLO students who work full time and the weekend or after hours is the only times that we can get to the library to pick up books and find resources for assignments, not to mention printing out readings etc. Studying for exams is also going to be affected. This campus offers a great quiet space for study.

I have been advised that I can request for books to be send to the central campus for collection. This is not really helpful for me. I often browse sections on the shelves to find suitable books for essays etc, and now this option has been taken from me. I am not going to be able to access all of the books I need to easily, so I will now go back to requesting that all the books be posted out to me, instead of picking them up - an added expense for the library.

I think that the decision made is a really poor one, and not having ready access to education literature is going to affect students in more ways than realised, and I am not alone in my frustration!
Name: Frustrated

Library Answer
Many thanks for your comments about the Education Library opening hours.

I too can understand your disappointment and it certainly wasnít a decision that we took lightly. The decision came as a result of increasing pressure from students and UCSA who wanted later opening (beyond 9pm) of libraries with greater access to study space, pcs and collections. We looked at use levels across all libraries with Education having the lowest level of use, hence our decision to reduce evening and weekend services and open Central Library later. We also decided to keep Education open till 6pm to assist students in visiting the library outside of placement hours.

You seem to have already spoken to staff in the library which is good to hear as they can help you get the resources that you need. Just to confirm that at the moment you can request material and have it set to another library for you to collect at a convenient time or we could arrange to post the items direct to you at home. Staff are also able to browse areas of the collection for you and then arrange for material to be sent to the Central or EPS Library for collection or again posted out direct. The Kotuku pc workroom at Dovedale remains open 24 hours, 7 days a week so you use this to study and for printing.

Coral Black
Acting Co-University Librarian
Associate University Librarian

Monday, February 03, 2014

FYI - Subject Guide NZ Statistical Information Page

Suggestion/Comment

Dear University of Canterbury Library.

I've just notice that you list the older version Statistics NZ Statistical Publications Listing under the Hedading Catalogue. The latest is 1840-2000 and is available online from our website http://www.stats.govt.nz/browse_for_stats/Corporate/Corporate/statistical-publications-1840-2000.aspxChapter

Janice

Library Answer

Thanks for letting us know, Janice. I have passed this on to the manager of this subject guide page to update. Much appreciated.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education)

Book Requests

Suggestion/Comment
The magic treehouse by Mary Pope Osborne
and Curriculum Connections for Tree House Travel

they are available on amazon and The book depository.


I wish list them. thanks

Michelle

Library Answer
Thank you for your suggestion, Michelle. I have forwarded your requests to the Education Liaison Librarians who will consider purchasing these items.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education)

Monday, October 21, 2013

MB closes at 5pm

Suggestion/Comment
I am having major issues with resources available only at MB library. I am a mother and having young children means I can only use the library after school onwards but the library is closed at 5pm. This leaves very little time for me to access materials that can't be moved outside library. These resources are absolutely critical to my study but I don't seem to access them once the library is closed. I need help please? Please I need to engage with these materials longer than 5pm please.
Faaosofia

Library Answer
Tēnā koe Faaosofia,

I am sorry that you are having trouble accessing the materials that you need for your study. Iím so glad that you let us know so that we can explore alternatives that might make it easier for you. Our Research Services Librarian will be in contact to discuss your specific Library needs. Iím confident that together we can come up with a plan to get around this problem.
Also please do note that the Macmillan Brown Library will be open on Labour Day from 10am-5pm which might help.

Noho ora mai

Alison McIntyre
Macmillan Brown Library Manager (Acting)

Thursday, August 29, 2013

APA Tutorial - error found

Suggestion/Comment

I do like the tutorial, and want to use it for my students, but would ask you to fix the references in the reference list at the end of http://library.canterbury.ac.nz/infolit/tutorials/citing/citingsources5.shtml so that journal titles are italicised and the spurious capital in SKiesler is removed. I have produced a talk through of the tutorial, as I notice that my students are not always able to notice the details.

Una

Library Answer

Hello Una
Thank you for letting us know about the mistake in this webpage. I have passed this on to one of our Liaison Librarians and they will correct this error immediately. We're glad you are finding the tutorial useful.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Wednesday, August 07, 2013

About the high-demand books

Suggestion/Comment

Dear library
I have just studied in UC for a month so I'm not so clear about the rules of the library. As a result, I borrowed a 3-hour book and then renewed it. Actually, it cannot be renewed. Thanks to the kindness of the staff, I don't need to pay the fine this time. I know that it's my responsibility to learn about the rule first. But I think the renew button for these high demand items is not reasonable. Maybe someone else may click the button and think that they have renewed. I hope you can take into consideration. Thank you.

Michelle

Library Answer

Hi Michelle
Thank you for your feedback regarding renewals for 3 hour loans.
When you try to renew a 3 hour loan two red alerts appear on the screen telling you that the item hasnít been renewed. I have included a screenshot below so you will know what the messages look like.
After you press renew, it is always a good idea to check the due date and see whether an item has renewed or not.
Unfortunately our system wonít allow us to remove the renew button when you have a 3 hour loan issued but we will investigate whether there are any ways in which we could communicate this rule more clearly to borrowers.
If you tried to renew this item on a self-issue machine, you may have received a yellow success tick even though the date remained the same. We have just discovered that this is a fault with our machines and we have reported this. Hopefully it will be fixed soon. Our apologies for the confusion over this and any inconvenience.


Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Tuesday, July 09, 2013

Three day loans and distance students

Suggestion
On Reflection: Reflective practice for early childhood educators is a three day loan. Being an distance student in New Plymouth, this means I am unable to request an issue of this book that my lecturers have informed me is valuable to my studies. I did try to make as issue, hoping perhaps distance students were exempt from the three day restriction but I got as far as an email telling me it was available for pick up before it disappeared from my account info page. I assume that as it was a three day loan only, that staff cancelled the request. If possible, I think it would be much more inclusive for distance students if one of the half dozen copies of this book was made available to regular loan criteria.
Name: kimberley

Library Answer
Hi Kimberly

Thank you for your suggestion.
Three day loan items that are held at the Education Library are definitely available for distance students to borrow and will be sent out in the post.
Three day loan items held in our other libraries cannot be requested but we can scan and email pages to you, in compliance with copyright. Please get in contact with us and we will try our best to help you.
Unfortunately, with this request something odd has occurred and we can only assume we made an error and we do apologize for that.
We have replaced your request and will post this item out to you as quickly as we can.
If you ever notice something odd, please do contact us. Weíre here to help you.

Kind Regards
Lisa Matthews
Education Library Customer Co-ordinator.

Tuesday, May 28, 2013

Water and Wind


Suggestion/Comment
I'm in room 1106. There's a window in here, right up by the ceiling, we can't close it. With this wind, it's making a whistling/howling sound. It's a bit distracting (and scary!). Could you please fix it?


And the noise coming from the radiators is a little annoying too, what's with that?

Many thanks :)

Andy

Library Answer

Hi Andy
I have alerted the Central staff and someone is coming up right now to 1106 to look at the problem. Thanks for alerting us.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education)