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Tuesday, September 02, 2014

Suggestion/comment: I was wondering if it was possible to change any of The Law of Torts in New Zealand (Stephen Todd, 6th ed) to 3 day loan instead of 3 hour loan?

Library response: Unfortunately this textbook supports a course with a very large class, and so the item is maintained in our 3 hour loan collection to ensure that as many students as possible have access to it. Copies of previous editions are in the general collection and can be borrowed for longer.

Regards
Isabel Milward
Team Supervisor

Friday, August 29, 2014

Opening Hours at Education Library

Suggestion/Comment: Was wondering if it is possible for the education library to be open later than already or some time on a weekend morning. I am a primary teaching student on placement and I find it hard to access the resources I need when the library shuts so early and is not open on the weekends. We are not able to access the resources at a time when we need them.

Library Response: The decision to close the Education Library at 6pm Monday-Thursday and on Saturday and Sunday was made as a result of feedback from students who wanted a later opening of libraries in the evening including greater access to study space, pcs and collections. As Education Library had the lowest level of use in the evenings and weekends, it was decided to reduce these services to enable us to increase services at Central Library.

All library staff, and particularly those at Education Library, can help you get the resources that you need, when you need it. You can request material and have it sent to another library for you to collect at a convenient time or we could arrange to post the items direct to you at home. Staff are also able to browse areas of the collection for you and then arrange for material to be sent to the Central or EPS Library for collection or again posted out direct. The Kotuku pc workroom at Dovedale remains open 24 hours, 7 days a week, as well as other ICTS workrooms on the Ilam Campus, for you to use for study and for printing.

Please let us know how we can assist you, we are always happy to help.
Kind regards
Isabel Milward
Team Supervisor
Customer Services Team

Wednesday, August 06, 2014

Suggestion/comment:
Has the university considered putting blinds on the windows on the floors in James Hight? I work in the quiet study floors but find the bright glare from the sky hard on the eyes when working at a desk facing the window and sometimes gives me a headache. I was recently working at the law library in Wellington and they had blinds that you could adjust - what a difference it makes! It would be wonderful if blinds might be considered for James Hight study floors also.

Library Response:
Thanks for your feedback. It would be extremely expensive to install blinds to the affected windows in the Central Library, and outside the scope of the current budget. I will ensure that Engineering Services, who maintain our buildings, are aware of this issue and in the future can give this some consideration. In the meantime, if you are affected by sun-strike whilst studying the best option would be to relocate to a study area in the centre or other side of the floor.

Kind regards
Isabel Milward
Team Supervisor
Customer Services Team

Thursday, June 19, 2014

Heating

Suggestion/comment:
Hi, I'm not sure why but the heating (or what i assume to be the heating), does a weird click sound. Sometimes it's really loud and clicks every 10 seconds or so. I noticed it a lot on floor 11 in central library. It makes it quite hard to concentrate sometimes. I've spoken to a few others about it and it's been annoying them a bit too. Thanks.

Library response:
Thanks for your comment. I will ask the heating experts in Engineering Services to come and check this out, and will respond again once they have done so.

Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

20th June: Engineering Services have checked the heaters on Level 11 and couldn't identify any that were noisy. If you are aware of this in the future, please let us know and give us a location (look at the range guide on the shelves behind you and make a note of the first line). Many thanks.

Wednesday, June 18, 2014

Dripping water fountain

Suggestion/Comment:Could someone could fix the drippy tap that fills water bottles on the seventh floor? Is kinda annoying if you are sitting in the middle of the floor and someone fills their bottle and leaves the tap dripping... Saves water and saves being annoyed while trying to study in a quiet zone.

Library response:
Many thanks for letting us know, I can understand the irritation of the noise of the tap dripping. I have asked for it to fixed as soon as possible.

Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

Friday, May 30, 2014

Multisearch on Library homepage

Suggestion/Comment: This is something that drives me a bit bonkers - If I quote something like this: "quote" in the search box on the library page, when I hit search, it changes the quotation marks to 'quote', and gives me a lot of results I didn't want.

Library answer: Thanks for your query. We are investigating options to fix this glitch with Multisearch. We will update this post when a fix is known.

30/5 1pm: The issue is now fixed. "quote" now operational in Multisearch.

Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

Monday, May 26, 2014

Book Suggestion

Suggestion/Comment:
I think the book 'Tools of Critical Thinking: Metathoughts for Psychology' by David A. Levy may be a really good addition to the psychology section of books and may be also of use to the academic skills centre. Here is a link for information on the book

Library answer:
Thanks for the suggestion about this book. I have forwarded it to the Liaison Librarian for psychology who will consider this purchase in light of the current collection and future requirements in this subject area.


Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

Thursday, May 22, 2014

It doesn't make any sense

Suggestion/Comment
I have a couple of suggestions:

First, can you please change the system so that books cannot be recalled that need to be brought back on a weekend day!? I got an email on Friday afternoon saying my book had to be back on Sunday. It is just not fair to make someone make a special trip back in to uni because some people are not organised enough to get the books they need in advance an essay deadline.

Secondly, the notification system of recalls is inconsistent at best. I sometimes get txts, sometimes emails and sometimes no notification at all unless I log in and check on the off chance that my books are due back earlier than I thought.

Not rocket science

Library Answer
Thank you for your suggestions. The current system for recalled books needing to be returned on the weekends will remain in place. The library is still open in the weekends.
Our apologies if you've experienced problems with the notification system. We have experienced a power cut recently, but other than that you should be getting notification of recalls. If you do ever experience a situation where you've had no notification of a recall can you please bring the example to us, that way we can investigate what is happening.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Tuesday, May 06, 2014

Filtered Water

Suggestion/Comment
Hi Library team,

I was wondering if it would be at all possible to get cool filtered water drinking fountains in the library and/or taps like those in the undercroft?

Library Answer
Thank you for your suggestion. The Central Library provides drinking water fountains on every floor, located close to the east lifts. The remediation of the Undercroft has brought excellent facilities, including water stations. As part of maintaining good study habits a walk to the Undercroft may re-energize you, should you wish you avail yourself of these facilities.

Isabel Milward
Team Supervisor (Customer Services)

Wednesday, April 23, 2014

Buffy DVDS

Suggestion/Comment
Recently the Buffy and Angel DVD seasons have been put on three day loan. I appreciate the fact that many people want to watch Buffy- it's amazing, who wouldn't- but it's also kind of ridiculous to try and get through 22 episodes in three days. It was great when you could get a season out for a month, and a return to this would be great. That way people can request a season and have it within three days, rather than me having to impossibly try to binge the series when really, I should be doing work anyway. I appreciate the ideas behind the move, but it's frustrating. I hope you will reconsider. Thank-you.

Library Answer
Thank you for your feedback regarding the Buffy DVDS on three day loan.
The reason these DVDs have been moved on to three day loan is because they are required for a course, ENGL313.
But they are only on three day loan for the first semester and we will be removing them from high demand and placing them back on the open shelves during the mid-semester break so you will be able to get them out for longer.
Happy viewing

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Wednesday, April 16, 2014

Upstairs disabled male toilets level 7 and "please pack up voice"

Suggestion/Comment
Hi I have a concern about the level 7 disabled toilets in James Height. The door does not lock properly and so any persons who cannot use the general male bathroom must find an alternative level to use. There is a possibility this is the case in other disabled toilets.

Secondly I was wondering if it were at all possible to change the pack up the library is closing voice. This is outdated and needs to be more relevant. Right now it is a scratchy recording of a male who doesn't reflect the vibrancy of the library. It would be a great idea to have a competition for students and staff to who can create the most inventive and humorous (with in parameters) the library is closing spiel and get to recorded for this to be played for a year with a cool incentive for the winner.
Jo

Library Answer
Hi Jo
Thank you for your feedback.
A job has been logged with Facilities Management to repair the lock to the Accessible Male toilets on Level 7 as soon as possible.

We would like to change our closing message as well, and are currently investigating our options. I will pass your suggestion for a competition regarding the message content to library management for consideration.

Kind Regards
Fiona Tyson
Customer Services Co-ordinator (Central Library)

Monday, April 07, 2014

Lights on Level 8, Central Library

Suggestion/Comment

The lights on level 8 have an annoying habit of turning on and off. In the evenings this is a bit annoying as one minute its light and you can see what your typing and the next its dark

Library Answer
Thank you for letting us know there is an issue with the lights on level 8 of the Central Library. We have contacted Facilities Management and asked them to come and inspect the lights as they shouldn't be going off like that.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Monday, March 10, 2014

Noise in the library

Suggestion/Comment
I have had to move 4+ times from my library seats on levels 4, 8 and 10 due to other students sitting near me whispering and giggling in the central library. I find loud, constant whispering highly distracting and none of the occasions involved whispering about university work. It would be really helpful if you could create an "individual" level where only individuals are allowed to study. Or perhaps put up signs that say "no whispering". Groups of two or more could perhaps study on the discussion room levels?
Thanks for your time,
Kind Regards
Holly

Library Answer
Hi
I'm very sorry to hear that your study has been disrupted by other students in the Central Library. We have group study areas on Level 2 and 3, and discussion rooms on a number of floors and our silent areas (Level 6-11) are meant to be just that, silent. If you experience anything other than that, please let library staff know and they will respond immediately. You can contact library staff using AskLive, at the Information Desk, or as they are roving in the building when you can ask for their assistance.

Kind Regards
Isabel Milward
Team Supervisor-Customer Services

Wednesday, March 05, 2014

Moving printers

Suggestion/Comment
Since the beginning of the University year, some printers seem to sprout legs and move between floors. The printer conveniently located on the sixth floor was moved within twenty four hours to the seventh floor and is not connected. Apparently, the fourth floor printer is due to move. Some people are not on the second floor which has at least four printers and do not appreciate going up and down in the lift or stairs.

Library Answer
Thank you for your comment regarding the library printers. The printer/photocopier on Level 6 has been moved to Level 7 in response to student feedback. Students indicated that it was better to have this near the primary resources for law, which are not able to be issued and are often extremely large and heavy. Currently we are awaiting ICTS to connect it on Level 7 and expect this to happen shortly.
I have checked with the ICTS staff in the Central Library and they are not aware of any plans to move the Level 4 printer.

Isabel Milward
Team Supervisor-Customer Services

Lack or absence of heating in James Hight

Suggestion/Comment
I have already told a librarian about this issue who will pass it on to the appropriate person. I have been on the 6th floor of the Central library for at least two hours since the beginning of the University year. I dress according to the weather conditions and I am surprised to find that the heating system is inefficient and ridiculous. It is always colder than it should be, whether the weather is hot or cold. I even asked a librarian if I could open a window and to warm the area and this was more effective. You can actually feel the air-conditioner dehydrating you and I think I could be getting sick as a result of the library not delivering on its services. I also have reason to believe the heaters are not on as they feel cold to the touch. I am an International student and expect my environment to be one that is conducive to study. I do need a response, I would just appreciate the issue being resolved as some other students may, too.


Library Answer
Engineering services are doing their best to direct warmth to optimal places across campus, however systems as complex and large as that at the University of Canterbury, can't be turned on and off with a switch. We apologise that our libraries are not as warm as you expect. Some areas are warmer than others, for example Levels 2 and 3 of the Central Library, EPS Level 1 and Level 3 silent room, Education Library Level 2. The weather is unseasonably inclement at the moment and I can assure you that all University staff are doing their best to manage the issues this is causing.

Lisa Matthews
Customer Services Co-ordinator (Education Library)