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Monday, July 20, 2015

Reccomendation of book for purchase

Comment/Suggestion: This book is recommended for acquisition by the library: Title: ROMAN LAW AND THE ORIGINS OF THE CIVIL LAW TRADITION
Author: MOUSOURAKIS, George
Publisher: SPRINGER, New York, London and Heidelberg
Publication Date: January 2015

Library response: Thanks for your recommendation of a book to purchase for our collection. I will pass this to our acquisitions team for their attention. Another time, should you wish to refer items to us for purchase we have an online form you are welcome to use: http://library.canterbury.ac.nz/collserv/recommend.shtml
Best wishes
Isabel Milward
Team Supervisor

Thursday, July 02, 2015

Cleanliness of Computer Desks

Suggestion/Comment: Hi there, I often study on level 4 in the central library and noticed that the computer desks are dirty with finger prints etc. Especially during winter when people have colds it would be great if we had disinfectant spray and tissues to wipe the desks before we use them. Kind of like in the gym. I am not aware that there is such a facility, if there is I'd like to know about it. Thank you. Julia

Library Response:

Kia ora Julia,

Thank you for your suggestion via the Library website regarding the computer desks. I referred it onto Nathan Wain, from IT who manages the computers in the library and he has replied as follows:

Hi Julia,

We certainly want to keep the library workstations clean. We do have a roster for cleaning our lab areas, but I think you're right that an having cleaning products available to use at any time would be useful. In the short term I'll arrange for the cleaning staff to make sure those desks are wiped down. And I'll endeavour to organise some cleaning products at the desks, available for anyone to use.

Hope that helps,
Nathan.
ITS Workrooms


The library will also look at the cleanliness of the desks it provides as we also need to be doing everything we can to combat the spread of colds and flus. I will contact the cleaning team and investigate providing cleaning products.

Ngâ mihi,
Fiona Tyson

Customer Services Co-ordinator

Tuesday, March 24, 2015

Cleanliness of Computers

Suggestion/Comment:
Kia ora,

I'm using a Central Library computer on the ground floor and the desk, mouse, and keyboard are sticky. It's gross. This got me to thinking...
The Library (and all the other student workrooms with shared computers) should have a spray bottle of disinfectant and a wee box of cleaning rags at the end of each block of computers so we can wipe stations down before/after use. This would help to curb the rampant spread of viral illnesses on campus. It's routine at gyms so why not here? Hands are a common way to spread disease!

Cheers,
Hazel.

Library Response:
Kia ora Hazel,

Thank you for the suggestion. I have forwarded your email onto the IT team for a response. I will update this page with their response asap. In the meantime, hand sanitizer is available on the Information desk for students' use.

Ngâ mihi,
Fiona Tyson
Customer Services Co-ordinator

Update:

I'm happy to clean up any desktops that suffer a spill, and replace the keyboard/mouse if necessary. I do have spares:)

We also have our casual staff cleaning a bench or two of PC's each evening in the Library. But it can be hard sometimes to spot where a spill might have happened, so please let us know the name-tag on any messy PC and we'll attend to it right away.

I will raise this at the group meeting, and see what we can do about cleaning equipment being available about our computer spaces.

Nathan Wain
ITS Workrooms

Tuesday, March 17, 2015

Suggestion: This year I have now seen three people fall down on the library stairs that connect levels 2 and three. Two of these falls included people sliding face first down, which could have been extremely serious.

I just want to know if you can get someone to have a look at them and make them safer. While this could be difficult to do, it could prevent someone from seriously hurting themselves, thanks.

Name: Daniel

Library response: Thanks Daniel for contacting the library about this. We are also very concerned about the spate of falls on the stairs between Level 2 and 3 and would not want our library users to be involved in any avoidable accidents. I have met with a representative from the Health and Safety department and Engineering Services to consider what might be causing these falls; we have put some temporary measures in place while more permanent solutions are developed and will be monitoring this situation closely.

Regards
Isabel Milward
Team Supervisor

Tuesday, March 10, 2015

Squeaky Door

Suggestion/Comment: The door on level 9 at the NE end is very squeaky and annoying for those using the computers beside the lifts. Please can it be oiled. Thanks
Julia

Library Response: Kia ora Julia,

Thank you for letting us know about the squeaky door - they definitely are very annoying when you are trying to study! This has now been fixed. Please let us know if it continues to be a problem.

Kind regards,
Fiona Tyson

Customer Services Co-ordinator
Central Library

Monday, October 06, 2014

Quieter study areas?

Suggestion/comment: Is their any way the library could possibly use office like booths in the quiet floors which help promote individual study and stop distractions too. Someone from one of my classes who comes from a different university said they have booths which she says makes life easier when studying on quiet floors. I think its a great idea, we all pay money to study here so we should be offered this type of service.

Library Response: Thanks for your feedback to the library.

At present we have some study carrels available in the Central Library on Level 11, Level 8 and Level 4, and in EPS Library on Level 3, which act as study booths. We have also trialled a more modern study booth in 2013, but did not receive the funding to proceed at this time. We are always interested in developing and maintaining a variety of study environments for students, within the confines of budget.

Regards
Isabel Milward
Team Supervisor

Tuesday, September 02, 2014

Suggestion/comment: I was wondering if it was possible to change any of The Law of Torts in New Zealand (Stephen Todd, 6th ed) to 3 day loan instead of 3 hour loan?

Library response: Unfortunately this textbook supports a course with a very large class, and so the item is maintained in our 3 hour loan collection to ensure that as many students as possible have access to it. Copies of previous editions are in the general collection and can be borrowed for longer.

Regards
Isabel Milward
Team Supervisor

Friday, August 29, 2014

Opening Hours at Education Library

Suggestion/Comment: Was wondering if it is possible for the education library to be open later than already or some time on a weekend morning. I am a primary teaching student on placement and I find it hard to access the resources I need when the library shuts so early and is not open on the weekends. We are not able to access the resources at a time when we need them.

Library Response: The decision to close the Education Library at 6pm Monday-Thursday and on Saturday and Sunday was made as a result of feedback from students who wanted a later opening of libraries in the evening including greater access to study space, pc’s and collections. As Education Library had the lowest level of use in the evenings and weekends, it was decided to reduce these services to enable us to increase services at Central Library.

All library staff, and particularly those at Education Library, can help you get the resources that you need, when you need it. You can request material and have it sent to another library for you to collect at a convenient time or we could arrange to post the items direct to you at home. Staff are also able to browse areas of the collection for you and then arrange for material to be sent to the Central or EPS Library for collection or again posted out direct. The Kotuku pc workroom at Dovedale remains open 24 hours, 7 days a week, as well as other ICTS workrooms on the Ilam Campus, for you to use for study and for printing.

Please let us know how we can assist you, we are always happy to help.
Kind regards
Isabel Milward
Team Supervisor
Customer Services Team

Wednesday, August 06, 2014

Suggestion/comment:
Has the university considered putting blinds on the windows on the floors in James Hight? I work in the quiet study floors but find the bright glare from the sky hard on the eyes when working at a desk facing the window and sometimes gives me a headache. I was recently working at the law library in Wellington and they had blinds that you could adjust - what a difference it makes! It would be wonderful if blinds might be considered for James Hight study floors also.

Library Response:
Thanks for your feedback. It would be extremely expensive to install blinds to the affected windows in the Central Library, and outside the scope of the current budget. I will ensure that Engineering Services, who maintain our buildings, are aware of this issue and in the future can give this some consideration. In the meantime, if you are affected by sun-strike whilst studying the best option would be to relocate to a study area in the centre or other side of the floor.

Kind regards
Isabel Milward
Team Supervisor
Customer Services Team

Thursday, June 19, 2014

Heating

Suggestion/comment:
Hi, I'm not sure why but the heating (or what i assume to be the heating), does a weird click sound. Sometimes it's really loud and clicks every 10 seconds or so. I noticed it a lot on floor 11 in central library. It makes it quite hard to concentrate sometimes. I've spoken to a few others about it and it's been annoying them a bit too. Thanks.

Library response:
Thanks for your comment. I will ask the heating experts in Engineering Services to come and check this out, and will respond again once they have done so.

Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

20th June: Engineering Services have checked the heaters on Level 11 and couldn't identify any that were noisy. If you are aware of this in the future, please let us know and give us a location (look at the range guide on the shelves behind you and make a note of the first line). Many thanks.

Wednesday, June 18, 2014

Dripping water fountain

Suggestion/Comment:Could someone could fix the drippy tap that fills water bottles on the seventh floor? Is kinda annoying if you are sitting in the middle of the floor and someone fills their bottle and leaves the tap dripping... Saves water and saves being annoyed while trying to study in a quiet zone.

Library response:
Many thanks for letting us know, I can understand the irritation of the noise of the tap dripping. I have asked for it to fixed as soon as possible.

Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

Friday, May 30, 2014

Multisearch on Library homepage

Suggestion/Comment: This is something that drives me a bit bonkers - If I quote something like this: "quote" in the search box on the library page, when I hit search, it changes the quotation marks to 'quote', and gives me a lot of results I didn't want.

Library answer: Thanks for your query. We are investigating options to fix this glitch with Multisearch. We will update this post when a fix is known.

30/5 1pm: The issue is now fixed. "quote" now operational in Multisearch.

Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

Monday, May 26, 2014

Book Suggestion

Suggestion/Comment:
I think the book 'Tools of Critical Thinking: Metathoughts for Psychology' by David A. Levy may be a really good addition to the psychology section of books and may be also of use to the academic skills centre. Here is a link for information on the book

Library answer:
Thanks for the suggestion about this book. I have forwarded it to the Liaison Librarian for psychology who will consider this purchase in light of the current collection and future requirements in this subject area.


Isabel Milward
Team Supervisor|Customer Services
Library Research & Information Services

Thursday, May 22, 2014

It doesn't make any sense

Suggestion/Comment
I have a couple of suggestions:

First, can you please change the system so that books cannot be recalled that need to be brought back on a weekend day!? I got an email on Friday afternoon saying my book had to be back on Sunday. It is just not fair to make someone make a special trip back in to uni because some people are not organised enough to get the books they need in advance an essay deadline.

Secondly, the notification system of recalls is inconsistent at best. I sometimes get txts, sometimes emails and sometimes no notification at all unless I log in and check on the off chance that my books are due back earlier than I thought.

Not rocket science

Library Answer
Thank you for your suggestions. The current system for recalled books needing to be returned on the weekends will remain in place. The library is still open in the weekends.
Our apologies if you've experienced problems with the notification system. We have experienced a power cut recently, but other than that you should be getting notification of recalls. If you do ever experience a situation where you've had no notification of a recall can you please bring the example to us, that way we can investigate what is happening.

Kind Regards
Lisa Matthews
Customer Services Co-ordinator (Education Library)

Tuesday, May 06, 2014

Filtered Water

Suggestion/Comment
Hi Library team,

I was wondering if it would be at all possible to get cool filtered water drinking fountains in the library and/or taps like those in the undercroft?

Library Answer
Thank you for your suggestion. The Central Library provides drinking water fountains on every floor, located close to the east lifts. The remediation of the Undercroft has brought excellent facilities, including water stations. As part of maintaining good study habits a walk to the Undercroft may re-energize you, should you wish you avail yourself of these facilities.

Isabel Milward
Team Supervisor (Customer Services)