Database Problem Report Form - Library - University of Canterbury

Database Problem Report Form

Please fill in all of the form fields and describe your issue clearly.

Please note: some library databases have special browser requirements, or require special software to be run on your computer, and may only be accessed on campus. Relevant details are specified under "Access Information" or on the connect page for particular databases.

1) Your Name:

2) Your Email address:

3) Which database(s) did you have problems with?

4) Please describe the problem, giving as much detail as possible
Providing thorough and detailed information will help us answer your questions more efficiently.

5) Where are you trying to access this database?
(For example: from home, from a Library computer, in the Ilam flats, lab on campus....)

6) What date and time did you experience the problem?

7) Have you been able to access this database successfully in the past?
I haven't tried before

8) If you are trying to access off-campus, what is the name of your Internet Provider?

9) Are you trying to access the database(s) from behind a firewall other than the University's?
Not sure

10) What Web Browser are you using? (See also: browser issues)

10) If you're using Internet Explorer - what version are you using?

11) What kind of computer are you using? (For example Mac, UNIX, PC)

Thanks for your feedback. We will respond as soon as possible.