E-Journal Problem Report Form - Library - University of Canterbury

E-Journal Problem Report Form

Please fill in all of the form fields and describe your issue clearly.

Before submitting this form, please check to see if your issue is already covered in our e-journal frequently asked questions.

1) Your Name

2) Your Email address

3) Title(s) of the e-journal(s) were you unable to access:

4) Particular article(s) you were trying to access (eg vol/issue no./page refs)

5) Please describe the problem, giving as many details as possible
Providing thorough and detailed information will help us answer your questions more efficiently.

6) What access point were you using? (For example from the Library Catalogue, ProQuest or InfoTrac database ....)

7) Where are you accessing from? (For example from home, in the Ilam flats, student workroom on campus....)

8) What time and date did you experience the problem?

9) Have you been able to access this e-journal successfully in the past?
Yes, I've accessed issues from this e-journal successfully in the past
No, I've never been able to access issues from this e-journal
I haven't tried to access issues from this e-journal before

10) If you are trying to access off campus, what is the name of your Internet Provider?

11) What Web Browser are you using?

12) What kind of computer are you using? (For example Mac, UNIX, PC)

Thanks for your feedback. We will respond as soon as possible.