General Comments and Questions - Library - University of Canterbury

AskLIVE Survey

To help us provide you with better service, please take the time to answer as many of the following questions as you can.

1) Please indicate if you are:

Undergraduate   Postgraduate   Staff   Other

2) How easy was the service to use?

Very easy   Quite easy   Difficult   Very difficult

3) Did you experience any technical problems?

Yes   No

4) If you answered Yes to question 3, what kind of problems did you have?

5) How quick was the initial response from a Librarian?

Very quick   A noticeable delay   Far too long

6) How quick were the responses from the Librarian during the chat session?

Very quick   A noticeable delay   Far too long

7) How useful was the answer to you?

Very useful   Useful   Not at all useful

8) Any other comments or suggestions?

9) If you would like us to contact you about any of your concerns, please tell us your email address:

Thank you for your time in completing this survey.