Accessing Expert Help
Virtual Librarian: UC Library offers a virtual reference service - Asklive. If you're studying at home or on campus and want to ask a quick question without coming to the Information Desk, click on the icon during library hours and a librarian will be able to help.
Roving Librarian: In the Central Library, library staff regularly walk through the building ready to assist students. Indicate you need to chat and they’ll be happy to help.
Information Desk: The Information Desk always has library staff ready and willing to assist. If your query is particularly specialized, they can refer you to specialist library staff.
Consultation Zone: Drop in to the Consultation Zone on Level 2 of the Central Library from 11-2pm, Monday to Friday, and see a Subject Librarian for specialist research queries. Specialists in each subject area are also available for appointments.
Accessing Our Collections
Request Service: Requests may be placed on all items via the Library catalogue, except those in reference or hourly collections, and you can choose a library from which to pick up your requests. The library will email/text you when items are available for pick up from the hold shelf in each library. If you do not have access to the internet, contact the Information Desk for help with accessing resources/information.
My Library Account: You can manage your library account online, including renewing items issued to your account, requesting books, checking if requested items are on hold for you, and paying fines.
Proxy Borrowing: Borrowers who find accessing the Library buildings a challenge can nominate another person to borrow on their behalf (proxy borrowing). The borrower should approach the Information Desk at any library to authorize another person to check out items on his or her behalf.
Accessing the Library Spaces
For students with limited mobility, access to the library is via the ground floor entrance. Cross the flat bridge to the left of the large set of stairs at the main entrance to the Library and enter the automatic doors on the right, just beyond the bridge, to access the lift up to Level 2 (main entrance to the library).
For access to all other floors in the Library, all students are requested to use the East or West lifts on the north side of the Library.
- Toilets - Toilets with wheelchair access are available on levels 3, 5 and 7.
- Computer Facilities - A dedicated area for students with disabilities to use computers is provided on level 2. It contains 2 computer workstations with height adjustable desks for wheelchair users. A Pulsedata Smartview reader, an electronic magnification system for the partially blind which may be used for viewing text, is also provided.
- Disability Resource Service - The Disability Resource Service is located on Level 2 of the Central Library (next to the dedicated computer facilities )
- Access - Access is through automatic doors at ground level. There is a lift that gives access to level 2. Please see staff at the Information Desk.
- Computer - A computer with a large screen and adjustable desk is physically located in Room 204 of the Library. A scanner, voice dictation, and screen reader software can be installed on demand by contacting the Disability Resource Service.
- Toilets - Toilets with wheelchair access are located on Levels 1 and 2.
- Access - Access is through the main entrance at ground level. A lift gives access to Levels 2 and 3.
- Toilets - Toilets with wheelchair access are available on Levels 1 and 2.
- Access - This Library is accessible from the lift in the lobby, on level 1.
- Toilets - A toilet with wheelchair access is available on level 2.
In an emergency in any of the libraries, either bells or sirens ring continuously. If you are at ground level in these circumstances you will be able to make your way out of the building. However if you are above ground level, go to the stairwell landing on that level. On the landing, you will be safe from fire, and smoke from a fire, for a considerable period of time. Seek assistance from an able-bodied person who should stay with you on the landing while someone else reports your location to the Fire Service. Do not use the lifts.
Library staff in all libraries are trained to act as floor wardens, but in some circumstances, particularly outside normal hours, there will not be enough staff available to clear the entire building immediately. In such circumstances, those parts of the building not cleared by Library staff will be cleared by the Fire Service when they arrive. If you use a library regularly, talk to staff there about your best course of action in an emergency.